Refund policy

We care about quality and your satisfaction. Every item is made with care, and if something’s off, we’ll do our best to make it right.

1. Defective or Damaged Items

If your product arrives damaged or defective due to a production issue, you can request a refund or have the item replaced at no additional cost. Please contact us within the return window so we can resolve the issue promptly. We may ask for a photo of the item you received to help us process the replacement quickly and prevent future errors.

2. Incorrect Orders, Size, or Product Color

If you received the wrong item, size, or design, we sincerely apologize for the mix-up. Please contact us as soon as possible, and we’ll make sure the correct product is sent to you at no additional cost. We may ask for a photo of the item you received to help us process the replacement quickly and prevent future errors.

3. Size or Product Color Issues (Before Printing)

If you ordered the wrong size or product color, please contact us within 24 hours of placing your order. Once production begins, we’re unable to make any changes or offer a refund for the error.

Timeline for Requests

All refund or replacement requests must be submitted within 14 days of delivery to be eligible for review.If you need to make a change to the size or product color of your order, please contact us within 24 hours of placing your order. After this window, the item may already be in production, and we may not be able to make changes or issue a refund.

How to Request a Refund

To request a refund, please email us at support@tee-zr.com or reach out via our chat support. Be sure to include the following details so we can assist you as quickly as possible:

  • Order number
  • Description of the issue
  • Clear photos of the item

What Happens Next

Our team will review your request within 2–7 business days and get back to you with next steps. Depending on the situation, we may offer a refund, a replacement, or another appropriate solution.